Frequently Asked Questions

Everything you need to know about bringing Haus® home.

What is the standard shipping timeframe for Haus® furniture?

Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

Do Haus® products come with a warranty?

Yes, all Haus® furniture pieces are backed by a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.

How can I track my order?

Once your order departs our warehouse, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.

Does Haus® offer assembly services?

We offer professional white-glove assembly for an additional fee at checkout. This includes room-of-choice delivery, full assembly, and removal of all packaging materials.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Affirm, allowing you to pay for your home upgrades over time.